Poll Pad videos for the November 2021 General Election

Before the June 2021 Primary Election, the Poll Pads were updated with new software. Everything may look a little different, but most buttons and functions are generally in the same place!

By request, we have prepared the below videos to help you with some common situations you may encounter on election day. Of course, if you need help or have questions on election day, call Technical Support anytime!


Federal Only voters

If a voter is marked as “Federal Only” on the Poll Pad, call Voter Registration before checking in the voter. They may or may not be eligible to vote in this election.


Advanced Options search

When using the Advanced Options search function, make sure to tap the ‘Search’ button to initiate the search. If you cannot find a voter by searching for their name, use the Advanced Options search. First, tap the ‘Advanced Options’ button. Then, select your search criteria, type the search query (e.g. birth year or voter ID), and tap ‘Done’ on the keyboard. Lastly, you ust tap the 'Search' button.

The Advanced Options search function does not support searching by address this election. If you cannot find a voter by name, try the other advanced options. If you still cannot find the voter, call the office for help.


Modify a voter check-in

Follow these steps if a voter required assistance after being initially checked in or if an election officer forgot to select a flag when checking in a voter.

  1. Find the voter using the Manual Entry option.
  2. Select the Gear icon to the left of the voter’s name.
  3. Use the onscreen keyboard to enter the Chief Password, then tap done.
  4. Tap Edit Check-In, verify you have selected the right voter, then tap Accept.
  5. Check the appropriate flag, then tap Submit to process the change.

Cancel a voter check-in

Follow these steps if an election officer checked in the wrong voter. Remember that you should only do this before a ballot has been issued to the voter or if the voter is still in front of you.

  1. Find the voter using the Manual Entry option.
  2. Select the Gear icon to the left of the voter’s name.
  3. Use the onscreen keyboard to enter the Chief Password, then tap done.
  4. Tap Cancel Voter Check-In.
  5. Complete the name, reason, and description fields, then tap Next.
  6. Sign your name on the screen, then tap Submit.